Get in Touch

We're here to help! Whether you have questions about our platform, need technical support, or want to explore partnership opportunities, our team is ready to assist you.

Email Support

Get help via email

support@babyaivideo.com

Response within 24 hours

Live Chat

Chat with our team

Available 9AM-6PM EST

Instant response

Phone Support

Talk to a specialist

+1 (555) 123-4567

Mon-Fri, 9AM-6PM EST

Send Us a Message

Fill out the form below and we'll get back to you as soon as possible

Before submitting:

  • Check our FAQ section below for quick answers
  • For account issues, please include your username
  • For technical issues, include your browser and OS details

Our Offices

Visit us at any of our global locations

San Francisco (HQ)

100 Market Street, Suite 300

San Francisco, CA 94111

United States

sf@babyaivideo.com

London

25 Old Broad Street

London EC2N 1HN

United Kingdom

london@babyaivideo.com

Singapore

1 Raffles Place, Tower One

Singapore 048616

Singapore

singapore@babyaivideo.com

Contact by Department

Sales & Partnerships

Enterprise solutions and partnerships

sales@babyaivideo.com

Media Inquiries

Press releases and media kit

press@babyaivideo.com

Careers

Job opportunities and internships

careers@babyaivideo.com

Legal & Compliance

Terms, privacy, and legal matters

legal@babyaivideo.com

Frequently Asked Questions

Find quick answers to common questions

How do I reset my password?

Click on "Forgot Password" on the login page and follow the instructions sent to your email.

What video formats are supported?

We support MP4, MOV, and WebM formats. Videos can be exported in various resolutions up to 4K.

How long does video generation take?

Most videos are generated within 1-3 minutes. Complex or longer videos may take up to 5 minutes.

Can I get a refund for unused credits?

Credits are non-refundable, but you can cancel your subscription anytime to prevent future charges.

Connect With Us

Follow us on social media for updates, tips, and community highlights

Our Support Promise

  • • Email responses within 24 hours (usually much faster)
  • • Live chat available during business hours
  • • Priority support for Pro and Enterprise customers
  • • 99.9% uptime guarantee with real-time status updates
Contact Us - BabyAI Video | Get in Touch